Last Updated date:24th July 2025
What does this Privacy Policy cover?
This Privacy Policy covers our collection, use and disclosure of information about identifiable individuals or information that is linked to an identifiable individual (“Personal Information”).
Service Providers can create authorised user accounts for the Team Users (authorised staff, employees, or associates of the Service Provider), to log in to and use the Platforms through appropriate interfaces. Service Providers can also create authorized user accounts for the End-Users (including residents/patrons/vendors and/or clients) to log in to and use their Platform through appropriate interfaces. Team Users and End-Users registered as users on the Platform are collectively referred to as “Authorized Users”. This Privacy Policy also applies to data collected/ provided by the Authorized Users to ClockHealth.
However, this Privacy Policy does not apply to the practices of third-parties that we do not own or control, including our Customers that subscribe to the Services. The Customers are responsible for their own privacy practices when using the Platform, including obtaining consent to collect, use and disclose End-Users’ Personal Information and/or personal health information as may be required by law.1. Collection and Usage of Information
ClockHealth receives, collects and uses certain types of data or information from users. Our obligation or responsibility as a data fiduciary is limited to such instances where we specifically request for your Personal Information on our Platforms and does not include scenarios where you may, of your own accord, or on instructions of another party (such as Service Provider), upload personal data on the Platforms or share personal data with another person.
1.1. Team Users Information
Personal information such as name, email address and/or phone number can be added by Team Users (authorised staff, employees, or associates of the Service Provider) in the Platform to create Team Users accounts. It also includes other personally identifiable information that such users may choose to add to their user account profile. We use this Personal Information to uniquely identify each Team User as a user, authenticate their Account access, and provide them with access to the Platform and Services.
1.2. End Users Information
Personal information (including health information) may be added by the End-Users (Patient/ Patron) and/ or Team Users on the Platform to avail the services from the Service Provider. Further, such information may be entered manually and/or by syncing with a health monitoring device or from a third-party source. Team Users can also add administrative information about the services provided to End-Users (Residents/Patient/Patron) in the Platform.
The Customer is the controller of any information uploaded onto the Services (“Customer Data”), which is processed by ClockHealth as per the configuration settings and instructions of the Customer. The Customer alone decides which Authorized Users to create and terminate, and what access such Authorized Users have to add, update, delete, export or share the data. The Customer defines the policies, management and usage terms for Authorized Users of the Platform, and the Customer shall be solely responsible to ensure compliance by Authorized Users. A Customer can terminate Authorized User account at any time, and such user will no longer have further access to their information. The Customer shall have the sole discretion to decide whether such information to be shared with End-Users before termination.
1.3. Other Data
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(i) Account Information: Information that the Customer provides to ClockHealth’s Platform at the time of setting up their account. This also includes information required for subscription and billing of the account. ClockHealth does not store the Customer’s credit card or other payment method information. The account information may also be used for automated system communications (email and other notifications), as per your notification settings, as part of the essential functioning of Services. Your contact information may also be used for customer support services, should you choose to avail of them. In addition, we may use your contact information to provide you with information about our products and services.
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(ii) Operations Information: In order to enhance the Platform usage experience, ClockHealth uses non—personally identifiable information such as cookies, logs and analytics to enable certain functionality, improve services and monitor service usage. Information about browser, device, location, IP address, language settings, date and time of use may be captured in logs.
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(iii) Third Party Services: The Customer may choose to configure and use certain third-party services within their Platform. For instance, the Customer may configure a third party payment gateway to accept payments through that gateway for services rendered to End-Users through the Platform.
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(iv) Anonymized data: ClockHealth may analyze anonymized and aggregated data collected through the Services, for purposes of issue diagnostics, security assessment and monitoring, evaluating usage trends and requirement patterns and to measure the effectiveness of Services and content.
1.4. Website Information
We may also collect certain information from users of the Website through web forms that collect your first name, last name, email address, and phone number, and may also collect Internet addresses, time spent logged into the website, and other usage.
ClockHealth uses cookies (both session-based and persistent cookies) and similar technologies like single-pixel gifs, on the domains operated by ClockHealth for its Platforms and Website. We also use third party cookies of Google Analytics on our Website.
You may use browser settings to disable cookies when using our Services, however, it may result in the features of the Services not functioning properly. ClockHealth does not collect personal information about online activities of our Customers or visitors to our Website across third-party websites or other online services.
2. Disclosure of Information
2.1. We may disclose any information to government or law enforcement officials if we believe the same is required to comply with law enforcement and legal process; to prevent or stop any illegal, unethical, or legally actionable activity; to protect your, our or others’ rights and safety. Customers determine their own policies and management for the sharing and disclosure of their End Users’ data and shall ensure compliance with applicable legal requirements. ClockHealth will disclose Customer Data only as per the request and instructions of the Customer, whether as defined in terms of the service configuration that they apply in use of the Platform or by direct requests. Disclosure of Customer Data to Authorized Users of the Platform is determined by the Customer, while creating and configuring such Authorized User accounts. The Customer may also be able to request and view usage information of Authorized Users in the Customer’s Platform.
2.2.Sub-Processors: ClockHealth may utilize third-party services to further process the Personal Information and support our Services by providing hosting, storage, communications, webRTC and analytics services.
2.3. Third Party Services: Customers opting to configure certain third party services with their Platform should check the privacy policy and settings of such services and should understand what data may be shared between such third party services and ClockHealth, relevant to the integrated functioning.
2.4. If we (or substantially all of our assets) are acquired, or if we go out of business, enter bankruptcy, or go through some other change of control, Personal Information may be made available or otherwise transferred to the new controlling entity, where permitted under applicable law.